We assess the detailed problem origin of each process, identifying offenders, mapping the employee/customer experience and defining pre-procedural strategies. Using statistical and machine learning models, we are able to predict with high precision which specific actions will impact the company’s cash flow. This predictive capacity is based on detailed analysis of historical and behavioral patterns, allowing for more effective and proactive management of Legal’s financial obligations. We also evaluate accrual accounts and the way in which the company’s costs and financial obligations are represented, reflecting the real effects on its profitability and financial performance for EBITDA purposes. Through all these analyses, where we are able to predict which actions will have an impact on cash in the short term, we act to negotiate these liabilities in order to obtain a discount on actions budgeted or not by the company, making the appropriate distributions of funds to also reduce tax costs.